Bekins Moving Solutions
About
Movers, Self Storage
Bekins Moving Solutions is the best place to spend your leisure time tasting delicious food and enjoying the nice atmosphere. After visiting our restaurant you will definitely have a wish to come back!
Location
Adress: 2025 Gillespie Way Ste 101, El Cajon, CA 92020
Phone: (619) 402-1432
Work Hours
Business info
- credit_cardAccepts Credit CardsYes
Reviews
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Janet C.
We obtained three estimates, with Bekins being the highest by more than $1,000. The main reason we decided to use Bekins was the estimator/salesperson Sam Doyle. From our first meeting to all further communications from our estimate to the delivery of our belongings to storage in Phoenix, Sam was pleasant, professional, easy to talk to, down to earth, easy to understand, and very responsive to our questions no matter the time of day or day of week. He went above and beyond to ensure our needs were met. Bekins should commend Sam for his knowledge and skills in customer service. He made what could be a stressful process somewhat pleasant.
Second, we would like to commend the two guys who moved the belongings to the truck, Richard and Dennis, as well as our driver, Oscar. All three were extremely polite and positive. They performed their work efficiently and carefully. I would be happy to have them handle my belongings should I ever move again. They are terrific representatives of the Bekins brand.
The only concern I had with this Bekins move is that when we booked the move, we were supposed to move our belongings directly in to vaults to be transported to Phoenix for storage until our house is built. Just before our day of move, local Bekins management made the decision to load our belongings on a truck to be moved with three other families, then loaded into vaults upon arrival Phoenix. This resulted in an additional handling, thus a greater potential for damages. -
Abbey F.
STEER CLEAR! First off, Bekins is owned by Wheaton Van Lines and the two seem to have some serious communication issues. We had a rep (Samuel) come out to our house and give us a quote for moving two households, we lived in a guest house and then my Grandparents lived in the main house. I showed him around and told him every item we were taking from the garage to the bathroom, just to ensure we could get as close to the estimate as possible! DID NO GOOD! We paid them to pack us and move us, full deal!
We were told the guys would come the day before our actual move and pack us, was supposed to take 3-4 hours. They sent two guys to move two houses! It took over 8.5 hours!!!! How do you send only two guys to pack two entire households?! Then, the next day was moving day! We again were told it should take approx 4-5 hours! WRONG! They came at almost 9:45am and did not leave our house until almost 6pm! When they arrived, I went through the house and told them some things that were to be left for the new Owners and to NOT pack them! What did they do?! Packed them! Had to call our rep and ask them to bring the items back! They left all of our parts for reassembly of furniture cribs, etc... on the front porch in a box! My Mother noticed before they drove away and asked them about it! They forgot! They were going to leave with all our parts behind!
Then there is delivery day! Our delivery dates were from the 4th to the 7th! Our furniture did not arrive until the 10th! The driver told us when he arrived there was absolutely NO way he could have met that deadline and that Bekins should have known that! On top of it all - the guys who were unloading informed our driver that legally in the state of Colorado they cannot reassemble cribs due to safety restrictions!! How on earth does a company that does business throughout the entire United States not know this!? So, my husband and step-father had to reassemble the crib.
Final problem! Our furniture was delivered two weeks ago and I am still waiting for the final bill. I was told by the driver that he would submit the paper work within 48 hours of the final delivery! It has been almost two weeks and I still do not have my final bill! I have called numerous times to Wheaton and given the run around that the driver had not mailed it in yet, then the accounting department has not processed it yet, blah, blah!
The real kicker for me was when I was told the driver had not weighed the truck before he picked up our stuff!?! WHAT?!?! They are supposed to weigh before they load the truck and then after to charge you the correct amount. How can I be charged the accurate amount if you did not weigh the truck before loading our stuff?!
We ended up taking over 1000+ lbs in a Uhaul and towing that with us from San Diego to Colorado. I told the rep on the phone, we better be under weight, because we took over 1000 lbs off that original estimate.
Long story short, go with another company! Bekins was on the cheaper side of all the quotes we received! And clearly, you get what you pay for! We should have gone with the one that was a little more expensive! Everything with this company is third party contractors! The drivers and the helpers! By the way, the guys they hired to move our stuff in (not the driver), reeked of alcohol! It was 9:30am when they came to deliver our stuff - you do the math!
IT WAS NIGHTMARE! -
Peggy Z.
After nine years in San Diego, my husband's job relocation, left me behind to sell our condo and make all moving decisions. Bekins was the second bid I received. Sam Doyle, sales representative, was competing with another agent who had 40 years experience. I found, however, that he was not handicapped by his youth. I liked that he documented everything on his laptop. Items were catalogued reflecting my descriptions rather than leaving it to his memory. Even though his original quote, based on weight and packing charges, was considerably higher, my sense of confidence in the job being done professionally far exceeded the price. Sam stayed in contact with me through the entire move and was always available for answering concerns.
The good new is that it ended up being an appreciably lower fee once all was said and done. To me, though, Sam's part in my decision to go with Bekins (100%) would have even been worth the higher quote! -
Don B.
If only I were given the option of zero stars.
To begin with, I was never contacted after my goods left the warehouse nor was I assigned a move coordinator; (2) I proactively contacted Bekins myself on 9/17 to inquire re: status; (3) After being quoted a delivery date of 9/17 I made arrangements to take 9/18 off of work. After wasting ~ 5 hours on 9/18 awaiting delivery I contacted Bekins and was informed that my driver had made a mistake, given false information, and that my delivery date would be 9.24, almost a full week later than I had been told. They gave me several names and numbers for Wheaton Worldwide Movers. I don't know if this is a sister company, or a subcontractor, but the contract I signed was with Bekins which means they should own up to the problems. All I received was a verbal apology and a phone number for Wheaton.
I did speak with Wheaton and after some research they made a token "good" faith gesture of $100. I pushed back and they upped it to $150. Based on my pay rate, I feel this is inadequate compensation for my time, lost work productivity, and mental aggravation. -
Loretta W.
We are elderly and had to move the contents of a large storage unit in Carlsbad CA to Henderson NV. We called Bekins in El Cajon and our contact person, Sam, made sure everything went smoothly for us from beginning to end. Sam also made the dates work for us, which was very helpful. Everything arrived at our new home at the exact time & day that Sam had arranged. Couldn't be more pleased with the service, the professionalism and the time Sam spent in explaining every step of the way!